"I was sitting at my desk many years ago – probably in the early 1990s – when the receptionist called to say, "There's a gentleman on the phone by the name of Mark Vitow. He'd like to speak with you." I begrudgingly took the call. The gentleman on the other end said he'd like to sell my plumbing chemicals in the UK. (Black Swan is based in the USA.) I remember thinking to myself, "Anybody who wants to sell my products can't be a bad person." And just like that, one of the greatest business – and personal – relationships I've ever had began. Mark Vitow is an outstanding company: professionally run, commercially astute, ambitious, and, certainly with Black Swan, incredibly successful. To everyone at Mark Vitow, thank you for everything you've done for Black Swan over the years. And to the original Mark Vitow… thank you for making that phone call."